Careers at IMEX

The App Portal team is responsible for a suite of products allowing 3rd-party developers to seamlessly integrate their applications and services into the IBank Eco system. We own the IBank App Portal platform, through which IBank users can discover, acquire and run 3rd party apps.

We also own IBank Connect API used by 3rd party app developers for integrating IBank Terminal into their apps workflow.

We support apps built using modern technology stacks such as traditional Web apps, PWAs and .Net apps. 3rd party applications hosted inside a secured sandbox environment protecting our users from potential security threats. Our APIs and SDKs support different programming languages such as JavaScript, TypeScript, C#, Java and dev environments such as Visual Studio and VS Code.

What's in it for you:

You will work on a wide range of technologies such as HTML5, JavaScript, TypeScript, WASM, C++, C#, Java, SQL, and Open Source projects like Chromium, CEF, Node.js, NGINX, etc. You will have opportunities to work closely with CTO, UX and Product teams, as well as with 3rd party developers. Based on the breadth of our work, you will need to be a strong full stack developer. Balance between elegant design, system performance and reliability is always on top of your mind.

What we expect of you:

• Design and implement App Portal and Terminal Connect APIs
• Enhance sand-boxed application hosting environment utilizing Web Assembly and the latest Window 10 features
• Build Visual Studio Add-ins and VS Code extensions to streamline dev experience
• Build reliable, scalable and high-performing services You'll need to have:
• 3+ years of Strong OOD/OOP skills and experience applying modern design patterns;
• Solid knowledge of algorithms, standard data structures and multi-threading;
• Good communication and interpersonal skills;

What we'd like to see:

• Web development experience with HTML5, CSS and modern JavaScript;
• Experience with node.js ecosystem;
• Experience with WASM;
• Experience with C#, .Net Core, and C++;
• Familiarity with modern authentication standards such as SAML and oAuth2;

If this sounds like you, apply! We'll get in touch if we believe you're a good match and get started with a technical phone interview. If that goes well, we'll invite you on-site to meet our team and of course, demo the products you'll work on. IBank is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

• LOCATION: NEW YORK
• QUALIFICATION: 3+ years' experience, Minimum BS Degree in qualified area

MUST BE WILLING TO UNDERGO A CRIMINAL BACKGROUND INVESTIGATION (IN ACCORDANCE WITH LOCAL LAWS AND REGULATIONS) AS A CONDITION OF EMPLOYMENT.

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At IMEX, our mission is to give people the power to establish their financial independence by giving them free access to basic Banking, Payment and Remittance services which are accessible from a global network or retail merchants. Through our IBank family of apps and services, we're building a different kind of company that allows billions of people around the world, to participate in the global economy regardless of their financial status or ability to access the Internet. We’re also helping small businesses expand their reach by giving them the tools to help those in their local communities get access to banking services through the IBank Network. Our global teams are constantly iterating and solving problems. Together, we can help people build stronger communities - and we're just getting started.

IMEX is seeking an experienced Software Engineer to join the Software Engineering (Infrastructure) team. The Software Engineering (Infrastructure) team builds large distributed components that run the IBank Network. Our code serves millions of requests per second and it does so with sub-second latency and in a fault tolerant manner. We handle everything from IBank data storage, to synchronization and coordination of large server clusters, to providing a runtime environment for front end IBank code. We are looking for candidates who share a passion for tackling complexity and building platforms that can scale through multiple orders of magnitude.

We support apps built using modern technology stacks such as traditional Web apps, PWAs and .Net apps. 3rd party applications hosted inside a secured sandbox environment protecting our users from potential security threats. Our APIs and SDKs support different programming languages such as JavaScript, TypeScript, C#, Java and dev environments such as Visual Studio and VS Code.

What we expect of you:

• Design core, backend software components
• Code using primarily C/C++, Java, PHP and Hack
• Interface with other teams to incorporate their innovations and vice versa
• Conduct design and code reviews
• Analyze and improve efficiency, scalability, and stability of various system resources

What we'd like to see:

• 6+ years of programming experience in either C, C++, Java, C# or other relevant coding languages
• 6+ years relevant experience building large-scale infrastructure applications or similar experience
• B.S. or M.S. Computer Science or related field

If this sounds like you, apply! We'll get in touch if we believe you're a good match and get started with a technical phone interview. If that goes well, we'll invite you on-site to meet our team and of course, demo the products you'll work on. IBank is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

• LOCATION: Dublin, Ireland
• QUALIFICATION: 6+ years' experience, Minimum BS Degree in qualified area

MUST BE WILLING TO UNDERGO A CRIMINAL BACKGROUND INVESTIGATION (IN ACCORDANCE WITH LOCAL LAWS AND REGULATIONS) AS A CONDITION OF EMPLOYMENT.

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Consumer Group

United by our ambitions, the IBank Consumer Group (ICG) will attract and retain customers by creating distinctive experiences and valued relationships for mutual benefit. The group’s focus is on consistently providing excellent service and developing and nurturing valued, beneficial relationships with our customers.

Customer Experience Team

The Customer Experience Team works within the Consumer Group to deliver a best-in-class customer experience. The 3 main pillars of customer experience support nearly every facet of IMEX globally, providing campaign analytics, quality assurance, experience design and much more. They are based out of four main locations (New York, Dublin, Seoul; and Bangalore).

Customer Service Team

This team provides 1st through 3rd level support for global customer contacts providing 24/7 coverage for clients of the IBank Network. Included with the service team is the contact center operations which is responsible for Training, Quality Management, Service Performance reporting, Service Design and the Systems that support the Customer Service team.

Position Summary:

The System Support Specialist is responsible for providing superior technical support related to technical integration and authentication for the IBank Consumer and Business product suites. The System Support Specialist provides support for customers leveraging or moving to single sign-on (SSO) for the full suite of IBank products and works closely with the client and Sales to implement SSO/SAML solutions.

As needed the System Support Specialist will provide support both pre and post sales in order to ensure customers receive world-class support and remain loyal.

Key Responsibilities:

Provide technical expertise related to SSO, SAML and other proprietary and non-proprietary protocols used by IBank during pre-sales activities and client prospect meetings. Act as project manager and key point of contact for all SAML implementations and migrations.

Manage and act as key contact for our customer integrations for Consumer products. Work closely with Account Development Executives (Sales) providing technical input into all relevant customer relationship activities as related to SSO and seamless authentication. Work closely with Product, Technology, and Engineering to develop and maintain expertise across all solution offerings ensuring the latest and most appropriate capabilities are reviewed with Account Team.

Leverage CRM system and reporting to monitor and increase Active Users and User Login success.

• Maintain records of all customer interactions, opportunities and projects in CRM system.
• Act as SME and escalation point for SAML and SSO implementations across both PIB and Consumer products.
• Document all customer interactions in appropriate CRM system.
• Contribute to development and continual improvement of internal support documentation and training materials for 1st & 2nd level support teams.
• Create and maintain Enterprise Profiles for SAML and SSO customers which will aid in 1st & 2nd level support of customers, minimizing escalations and improving first call resolution.
• Provide guidance to Product for future technology adoption based upon customer feedback.

Knowledge, Skills and Experience Required:

• At least 5 years’ experience in a customer facing technical role
• Knowledge of technologies which impact IBank solutions including IT Infrastructure, Authentication, Connectivity, Content Delivery, Web Services API, XML/HTML. SAML and Single Sign-on solutions
• An understanding of EIP, CRM, ERP, Content Management, Database Publishing, Intranet & Business Intelligence
• Experience as a team player who has defined I.T. solutions in a collaborative business environment with teams consisting of customers, sales staff and development groups.
• Ability to demonstrate/convey to the customer an understanding of their business and the industry in which they compete.
• Ability to build positive working relationships with external and internal customers through understanding of the technical environment, assess needs and solve problems to facilitate the accomplishment of work goals
• Ability to quickly assimilate and apply new information relating to web technologies and information services.

If this sounds like you, apply! We'll get in touch if we believe you're a good match and get started with a technical phone interview. If that goes well, we'll invite you on-site to meet our team and of course, demo the products you'll work on. IBank is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

• LOCATION: Dublin, Ireland
• QUALIFICATION: 5+ years' experience, Minimum BS Degree in qualified area

MUST BE WILLING TO UNDERGO A CRIMINAL BACKGROUND INVESTIGATION (IN ACCORDANCE WITH LOCAL LAWS AND REGULATIONS) AS A CONDITION OF EMPLOYMENT.

Apply

Description:

The Director of Digital Engagement - Social Media will lead a team of technology and marketing associates in crafting and creating a full social media experience for both external and internal customers at IBank.

The Director will join IBank at an exciting time as we focus on growing our digital and omni-channel effectiveness. The director will lead a team that develops and executes strategically designed social media solutions that support business objectives and add value to the Consumer and Business members. The director will work closely with the marketing and communication teams at IBank as well as administrative and information technology leaders to understand overall business goals and strategy, analyze audience needs and identify opportunities within our market.

A successful candidate will be proven innovator in digital engagement. He or she will possess strong analytical skills, including a testing mindset and a high awareness of digital best practices across industries.

Essential Duties:

• Develops and implements strategic and measurable social media plans for all of IBank, taking into account the strategy and goals of IBank.
• Responsible for identifying target audiences and finding ways to reach them online.
• Executes complex digital social media plans across multiple digital channels.
• Analyzes and optimizes all social media digital channels based on market research and customer analytics.
• Oversee the management of multiple, complex projects in a fast-paced environment.
• Offers innovative solutions to achieving objectives and overcoming problems.
• Ability to collaborate effectively with both internal and external partners.
• Experience working in a highly matrixed organization.
• Other duties and/or projects as assigned
• Develops strategy and executes it for social media usage by key network leaders.
• Develops innovative and effective multimedia content and campaigns for Consumer and Business Members for social media.

Responsibilities:

• Anticipates and acts on emerging fintech trends to position the system for the future, in conjunction with other system leaders.
• Technology Skills – deep understanding and facility with content management and social media publishing platforms.
• Analytic Skills – understands not only data gathering and presentation, but how to make the data actionable into strategic campaigns.
• Analyzes and optimizes all social media digital channels based on market research and customer analytics.
• Project Management Skills – proven ability to manage projects on time and on budget that require multiple layers of service providers, internal and external stakeholders
• Operations Management Skills – proven ability to identify, collect and analyze operations performance data, market research data, and other related data to improve performance
• Maximizes existing talent by providing counsel, leadership, guidance, and direction and assisting in the development of an organizational culture appropriate to support the mission. Employs participative management and leadership approaches that optimize organization resources, talent effectiveness and engagement. Empowers others to exercise leadership in achieving goals, developing new concepts and taking initiative.
• Is a steward of the culture by demonstrating and role modeling leadership behaviors.
• Maintains a working knowledge of applicable Federal, State and local laws and regulations, IBank Compliance Program, Standards of Conduct, as well as other policies in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
• Manages and oversees team performance through performance planning, coaching and performance appraisals. Holds direct reports accountable for managing and developing their assignments to ensure goals are achieved.
• Provides ongoing feedback to team members to ensure they develop the skills and competencies required for effective planning and individual professional and personal career growth.
• Motivates and inspires team members by providing them with the information and tools they need to do their jobs well and meet patient and member expectations; regularly reward and recognize team member achievement.

If this sounds like you, apply! We'll get in touch if we believe you're a good match and get started with a technical phone interview. If that goes well, we'll invite you on-site to meet our team and of course, demo the products you'll work on. IBank is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

• LOCATION: NEW YORK
• QUALIFICATION: Minimum of 7 years' of experience required, Bachelor's degree in a related field such as public relations, communications, journalism or business required. Master's Degree preferred

MUST BE WILLING TO UNDERGO A CRIMINAL BACKGROUND INVESTIGATION (IN ACCORDANCE WITH LOCAL LAWS AND REGULATIONS) AS A CONDITION OF EMPLOYMENT.

Apply

At IMEX, our mission is to give people the power to establish their financial independence by giving them free access to basic Banking, Payment and Remittance services which are accessible from a global network or retail merchants. Through our IBank family of apps and services, we're building a different kind of company that allows billions of people around the world, to participate in the global economy regardless of their financial status or ability to access the Internet. We’re also helping small businesses expand their reach by giving them the tools to help those in their local communities get access to banking services through the IBank Network. Our global teams are constantly iterating and solving problems. Together, we can help people build stronger communities - and we're just getting started.

We have Administrative positions in all of our office locations. The ideal candidate will want to belong to a dynamic company providing essential services to its clients, collaborate with, learn from, and contribute to a team of experienced professionals, and be an active, service-oriented, involved member of our organization. This individual will also provide general office support with a variety of clerical activities and related tasks.

Responsibilities:

• Interacting with partners and as the initial point of contact
• Provide excellent service to company management
• Answer all incoming calls, route calls to the appropriate party, and distribute messages as appropriate
• Contacting, responding to, and following up with partners and stakeholders as needed in person, by phone, or by email according to prescribed firm processes
• Reviewing and maintaining company data and files
• Processing documents received with attention to detail and accuracy, whether received via paper, email, or our secure portal and in a timely manner
• Execution of partner and firm tasks, such as preparation of reports, gathering and organizing internal data, and general support of company executives
• Assist with coordination of company meetings by inviting attendees, ensuring necessary supplies are on hand, and follow-up with potential guests
• Other administrative duties as required and assigned

Requirements:

• 2 years minimum experience within a professional office or the financial services industry, preferably with a company engaged in technology-related industries
• Robust analytical skills, both in identifying problem issues and in evaluating solutions
• Proficient with Microsoft Word, Excel, PowerPoint and Outlook
• Self-starter mindset/attitude.
• Ability and willingness to follow-up on tasks and/or open items.
• Dependable/punctual; Attention to detail; Excellent organizational skills; Excellent communication skills, both verbal and written.
• Adaptability — the individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events
• Ability to work independently on assigned tasks, as well as to accept direction on given assignments is essential
• Ability to work in a team environment

If this sounds like you, apply! We'll get in touch if we believe you're a good match and get started with a technical phone interview. If that goes well, we'll invite you on-site to meet our team and of course, demo the products you'll work on. IBank is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

• LOCATION: New York, Dublin, Seoul
• QUALIFICATION: 3+ YEARS EXPERIENCE, BS preferred but not required

MUST BE WILLING TO UNDERGO A CRIMINAL BACKGROUND INVESTIGATION (IN ACCORDANCE WITH LOCAL LAWS AND REGULATIONS) AS A CONDITION OF EMPLOYMENT.

Apply